Privacy Policy

Effective date: August 7, 2026

1. Scope and accountability

This Privacy Policy applies to personal information handled by M&S Fence through mandsfence.com, quote requests, email, telephone and related customer communications. M&S Fence is responsible for personal information under its control and may designate a person to answer privacy questions and requests.

2. Information we collect

We may collect information you provide, including your name, company, telephone number, email address, project location, requested products or services, preferred schedule, rental or purchase preference, estimated quantities and other project details. If you become a customer, we may also maintain quotation, order, delivery, service, payment and correspondence records.

Our website and service providers may automatically process limited technical information needed to operate and secure the site, such as IP address, browser and device type, referring page, requested pages, timestamps, server logs and cookie identifiers. The exact information depends on the hosting, security and analytics tools in use.

3. Purposes for collection and use

We use personal information to respond to inquiries; prepare and follow up on quotes; confirm availability; plan delivery, setup and removal; provide customer service; administer rentals or sales; maintain business and tax records; improve and secure our website and operations; prevent misuse or fraud; and meet legal, regulatory and insurance obligations.

4. Consent and choices

We seek consent appropriate to the sensitivity of the information and the circumstances. By submitting a quote or contact form, you authorize us to use the information to respond and administer your request. You may withdraw consent for optional uses by contacting us, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide a requested service.

5. Disclosure and service providers

We do not sell personal information. We may disclose information to employees, contractors and service providers that support hosting, email, security, analytics, customer communications, accounting, payment processing, delivery or other business operations. We may also disclose information where required or permitted by law, to protect rights or safety, to collect a debt, or as part of a business transaction subject to appropriate safeguards.

6. Processing outside Canada

Some service providers may store or process information outside Ontario or Canada. In those locations, information may be subject to the laws and lawful access requirements of the applicable jurisdiction.

7. Retention and disposal

We keep personal information only as long as reasonably required for the identified purposes and applicable legal, accounting, warranty, insurance and dispute-resolution requirements. When information is no longer required, we take reasonable steps to delete, destroy or anonymize it.

8. Safeguards

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity and amount of information. No internet transmission or storage system can be guaranteed completely secure, so please avoid sending unnecessary sensitive information through a website form.

9. Access and correction

You may request access to personal information we hold about you and ask us to correct information that is inaccurate or incomplete. We may need to verify your identity and may limit access where permitted or required by law. If we cannot fulfil a request, we will explain the reason where appropriate.

10. Marketing communications

We send promotional electronic messages only where we have consent or another lawful basis. Such messages will identify the sender and provide a way to unsubscribe. Service messages about an active inquiry, quotation, order or rental are not promotional messages.

11. Cookies and external links

The website may use essential cookies for functionality and security and may use analytics cookies if enabled. You can manage cookies through your browser, although disabling essential cookies may affect site operation. Links to third-party websites are governed by those parties’ privacy practices, not this Policy.

12. Children

This website is intended for people arranging business, property, construction or event services and is not directed to children. We do not knowingly collect personal information from children through the website.

13. Changes to this Policy

We may revise this Policy as our practices, services or legal requirements change. The updated version will be posted here with a new effective date. Material changes may also be communicated by other reasonable means.

14. Contact and complaints

To ask a privacy question, request access or correction, withdraw consent, or make a complaint, email info@mandsfence.com, call +1 (437) 220-6623, or write to M&S Fence, 112 Crockford Blvd, Scarborough, ON M1R 3C3. If a concern is not resolved, you may contact the Office of the Privacy Commissioner of Canada or the appropriate provincial regulator.